Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, protect, and share your personal information.
Privacy & Security Highlights
We implement industry-leading measures to protect your personal information
Data Encryption
All personal data encrypted with industry-standard SSL/TLS protocols
GDPR & CCPA Compliant
Full compliance with international data protection regulations
Your Data Rights
Access, modify, or delete your personal data at any time
Information We Collect
We collect only the information necessary to provide and improve our services
- Name and contact details (email, phone)
- Company name and billing address
- Account credentials (encrypted passwords)
- Payment information (processed securely)
Purpose: To create and manage your account, process orders, and provide customer support
- Purchase history and order details
- Shipping and billing addresses
- Payment method information
- Quote requests and communications
Purpose: To fulfill orders, process payments, and maintain transaction records
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Cookies and tracking technologies
Purpose: To improve website performance, analyze user behavior, and enhance user experience
- Support tickets and correspondence
- Email and chat conversations
- Survey responses and feedback
- Marketing preferences
Purpose: To provide customer support, improve services, and send relevant communications
Your Data Rights
You have full control over your personal data with these rights under GDPR and CCPA
Right to Access
Request a copy of all personal data we hold about you
How to exercise: Submit a data access request via email or customer portal
Right to Rectification
Correct inaccurate or incomplete personal information
How to exercise: Update your profile or contact support for assistance
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
How to exercise: Submit a deletion request to privacy@prosoftelectronics.com
Right to Data Portability
Receive your data in a structured, machine-readable format
How to exercise: Request data export through your account dashboard
Right to Object
Object to processing of your data for marketing purposes
How to exercise: Unsubscribe from emails or adjust communication preferences
Right to Restrict Processing
Limit how we use your personal data in certain circumstances
How to exercise: Contact our privacy team with specific restriction requests
Security Measures
Multi-layered security approach to protect your personal information
Encryption
End-to-end encryption for data in transit and at rest using AES-256
Access Controls
Role-based access controls and multi-factor authentication for employees
Regular Audits
Third-party security audits and vulnerability assessments
Data Minimization
Only collect and retain data necessary for business purposes
Secure Infrastructure
Enterprise-grade servers with 24/7 monitoring and intrusion detection
Employee Training
Regular privacy and security training for all staff members
Third-Party Data Sharing
We only share data with trusted partners necessary to operate our business
| Service Type | Purpose | Examples | Data Shared |
|---|---|---|---|
| Payment Processors | Process credit card and payment transactions securely | Stripe, PayPal | Payment information, billing address |
| Shipping Carriers | Fulfill and track product deliveries | FedEx, UPS, DHL | Shipping address, contact information |
| Analytics Providers | Analyze website traffic and user behavior | Google Analytics, Hotjar | Usage data, device information, cookies |
| Email Service Providers | Send transactional and marketing emails | SendGrid, Mailchimp | Email address, name, preferences |
| CRM Systems | Manage customer relationships and support | Salesforce, HubSpot | Contact information, interaction history |
Third-Party Safeguards
All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable privacy laws. We conduct due diligence and regular audits of our partners' security practices.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience
Types of Cookies We Use
Cookies are small text files stored on your device that help us provide and improve our services.
Essential Cookies (Required)
Necessary for the website to function properly. These enable core functionality like security, network management, and accessibility. Cannot be disabled.
Analytics Cookies (Optional)
Help us understand how visitors interact with our website by collecting anonymous information about page visits, time spent, and navigation patterns.
Marketing Cookies (Optional)
Track your browsing activity to deliver personalized advertisements and measure marketing campaign effectiveness. You can opt out at any time.
Preference Cookies (Optional)
Remember your settings and preferences (language, region, display options) to provide a customized experience on return visits.
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling cookies may limit website functionality.
View Full Cookie PolicyPrivacy Policy FAQ
Frequently asked questions about our privacy practices
Privacy Questions or Concerns?
Contact our dedicated privacy team for assistance
Related Legal Information
Review our complete legal documentation for a full understanding of our policies