Return Policy & RMA Process
We stand behind the quality of our products. If you're not completely satisfied, we make returns and exchanges simple and hassle-free.
Return Policy Highlights
Flexible return options designed to give you confidence in your purchases
30-Day Return Window
Return unused, unopened products within 30 days of delivery
100% Quality Guarantee
Defective products replaced at no cost within warranty period
Easy Exchange Process
Quick and hassle-free product exchanges for wrong or damaged items
How to Return Products
Follow these simple steps to initiate and complete your return
Request RMA
Submit a Return Merchandise Authorization request
Fill out the RMA request form below with order details and reason for return
Receive Authorization
Get your RMA number within 24 hours
We'll email you an RMA number and return shipping instructions
Package & Ship
Securely package and ship your items
Use original packaging when possible. Include RMA number on package
Inspection & Refund
Items inspected and refund processed
Refund or replacement processed within 5-7 business days of receipt
Request Return Authorization
Complete this form to request an RMA number for your return
Return Eligibility
Review what products are eligible and not eligible for return
- Unopened products in original packaging
- Products with manufacturer defects (within warranty)
- Wrong items shipped due to our error
- Damaged items (photo documentation required)
- Non-custom, standard catalog items
- Custom or special order components
- Products damaged due to misuse or mishandling
- Items returned after 30-day window
- Products without original packaging or labels
- Cut tape or partial reel quantities
Refunds, Exchanges & Fees
Refund Policy
- Refund to original payment method
- Processing time: 5-7 business days
- Original shipping charges non-refundable (unless our error)
Exchange Policy
- Free exchanges for defective items
- Size/specification exchanges available
- Subject to product availability
Restocking Fees
- No fee for defective or wrong items
- 15% fee for opened non-defective items
- 25% fee for special order items (if applicable)
Return Policy FAQ
Find answers to frequently asked questions about returns
Need Help with Returns?
Our customer service team is here to assist you
Ready to Start a Return?
Submit your RMA request now and receive authorization within 24 hours